FAQ

How do I place an order?

To place an order, simply browse through our collection, select the items you wish to purchase, choose the size and color (if applicable), and add them to your shopping cart. Once you're ready, proceed to checkout, fill in your shipping and payment information, and confirm your order.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (RuPay, Visa, Mastercard), COD (Cash on Delivery), and sometimes alternative payment options like Apple Pay or Google Pay. Rest assured, all transactions are secure.

Can I modify or cancel my order after it has been placed?

Unfortunately, once an order has been placed, it cannot be modified or canceled due to our streamlined fulfillment process. We recommend double-checking your items and shipping details before confirming your order.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the status of your order.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 7 days of receipt for a refund or exchange. Please note that items must be unworn, unwashed, and in their original condition with tags attached. For more details, please refer to our Returns & Exchanges page.

Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on your location. You can check if we ship to your country and view shipping rates during the checkout process.

What if the item I want is out of stock?

If an item you're interested in is currently out of stock, you can sign up to receive an email notification when it becomes available again. We regularly restock popular items, so keep an eye on your inbox for updates.

How do I determine my size?

We provide detailed size charts for each product to help you find the perfect fit. You can refer to these charts based on your body measurements to select the appropriate size. If you're still unsure, feel free to contact our customer support team for assistance.

Is my personal information secure?

Yes, protecting your personal information is a top priority for us. We use industry-standard encryption technology to ensure that your data is securely transmitted during the checkout process. We also have strict privacy policies in place to safeguard your information.

How can I contact customer support?

If you have any questions, concerns, or feedback, our friendly customer support team is here to help. You can reach us via email at kyloug.pranav@gmail.com , or through the contact form on our website. We strive to respond to all inquiries promptly.