Exchange/returns Policy

At Kyloug, we want you to be completely satisfied with your purchase.We are a small business, and our products are highly customized which means that all products are unique and produced only once ordered specifically for you. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error,Kyloug offers a free replacement or a refund if you contact us within 15 days of product delivery. Please get in touch with our team using the email support@kyloug.com and provide a clear photo showing the issue.

Please read the following exchange policy carefully:

  1. Eligibility for Exchange
    • You may request an exchange/refund for only items with manufacturing defects/damaged /poor quality print ,purchased from our website within 15 days of the delivery date.
    • Items must be in their original, unused condition with all tags attached. We cannot accept exchanges for items that show signs of wear, washing, or alteration.
    • Exchanges are subject to availability. If the desired item is out of stock, we may offer an alternative or issue a refund.
  2. Initiating an Exchange
    • To initiate an exchange, please contact our customer support team at support@kyloug.com within the 15-day exchange period. Please provide your order number and the details of the item you wish to exchange.
    • Our customer support team will provide you with instructions on how to return the item for exchange.
  3. Shipping and Handling
    • You will be responsible for the cost of shipping the item back to us for exchange. We recommend using a trackable shipping method to ensure the safe return of the item.
    • Once we receive the returned item and verify its eligibility for exchange, we will process the exchange promptly.
    • We will cover the shipping costs for sending the exchanged item back to you.
  4. Exclusions
    • Some items may not be eligible for exchange, such as final sale items, accessories, and items purchased during promotional sales or clearance events. Please refer to the product description or contact our customer support team for clarification.
  5. Defective or Damaged Items
    • If you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
  6. Final Note
    • Our exchange policy is subject to change without prior notice. Any changes will be effective immediately upon posting on our website.
    • By requesting an exchange, you acknowledge and agree to abide by the terms and conditions of our exchange policy.

If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure you have a positive shopping experience with us.